articles & insights

Steve is a regular contributor to B2B publications, see some of his recent articles for insights into current business news, leadership and much more...

“… your table isn’t quite ready”

Has the furlough fiesta created a service vacuum across the hospitality industry? We have waited months to finally enjoy a...

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… thank you for holding

Am I alone in thinking that the pandemic has seen a marked deterioration in customer service?

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How training can help your business get fitter

Benjamin Franklin once famously said, “for the best return on your money, pour your purse into your head”, meaning that...

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It’s good to talk

It was Busby in the BT adverts of the late 1970’s who coined the phrase ... and it resonated with...

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New beginnings… any one for retail?

So, if ‘the light at the end of the tunnel’ is a return to some degree of normality at some...

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If only we had asked the staff …

Have you ever wondered what could happen to your business IF everyone were engaged, motivated and energised?

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Is working from home doing more harm than good?

Working from home was once considered a ‘perk’. For many, it is now a ‘chore’

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Twelve New Year Resolutions for your Business

It has been a tough year which has tested our resilience and resolve.

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Here you come again…

As I sat enjoying a pre-second lockdown last supper, I was reminded of the Dolly Parton classic from the 70’s,...

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