articles & insights
Steve is a regular contributor to B2B publications, see some of his recent articles for insights into current business news, leadership and much more...
Do you care about the customer?
Are you encouraging staff to work from home? How does that sit alongside the need for good customer service, asks...
read moreIt’s good to talk
Steve Elsom, director with Number 4 Consulting, says the infamous Busby had it bang on in those old telly adverts...
read moreService with a smile? Oh, yes please
Business consultant Steve Elsom laments poor hospitality service but says there is a clear route to helping staff perform much...
read moreWhy two heads are better than one
Steve Elsom, director with Number 4 Consulting, says don’t overlook the opportunity for a fresh set of eyes to look...
read morePlan like you would a trip of a lifetime
Whether or not you have a shiny pink folder to keep it in, make sure you have a proper business...
read moreTime to remove the mask from your business
Re-discover and re-energise your people, says business expert Steve Elsom – and it’s as simple as taking off the face...
read moreHow networking could energise you . . .
Business consultant Steve Elsom says you will get more out of networking with others if you put more into the...
read more“Smile, you’re on Candid Camera”
Business consultant Steve Elsom says a good user experience for customers is vital – but we only have a short...
read more“… your table isn’t quite ready”
Has the furlough fiesta created a service vacuum across the hospitality industry? We have waited months to finally enjoy a...
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